1. Introduction

At TradeMaster Academy, we are committed to providing high-quality investment education and ensuring customer satisfaction. We understand that there may be circumstances where you might need to request a refund. This Refund Policy outlines the conditions under which refunds will be provided for courses and services purchased from TradeMaster Academy.

By purchasing our courses or services, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. 30-Day Money-Back Guarantee

We stand behind the quality of our courses and offer a 30-day money-back guarantee for most of our individual courses. If you are not satisfied with your course purchase, you may request a refund within 30 days from the date of purchase, subject to the conditions outlined below.

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 days from the date of purchase.
• You must provide specific reasons for your dissatisfaction with the course.
• You must have completed less than 30% of the course content.
• You must not have downloaded more than 30% of the downloadable course materials.

Please note that the 30-day money-back guarantee applies only to individual course purchases and does not apply to course bundles, subscriptions, or special promotional offers, unless otherwise specified at the time of purchase.

3. Course Bundles and Special Offers

For course bundles and special promotional offers (such as our "Complete Trader Package"), different refund terms may apply:

• Course bundles may be eligible for a prorated refund within 14 days of purchase, based on the individual courses accessed and the discount received as part of the bundle.
• Special promotional offers or heavily discounted courses may have limited or no refund eligibility, which will be clearly stated at the time of purchase.
• For the Complete Trader Package, a 14-day refund period applies, during which you may request a full refund if you have accessed less than 20% of the bundle content.

The specific refund terms for bundles and special offers will be clearly communicated during the checkout process.

4. Subscription Services

For any subscription-based services offered by TradeMaster Academy:

• Monthly subscriptions can be canceled at any time. Refunds will not be issued for partial months.
• Annual subscriptions may be eligible for a prorated refund within the first 30 days of the subscription period.
• No refunds will be provided for annual subscriptions after the first 30 days.

Cancellation of a subscription does not automatically trigger a refund. You must specifically request a refund according to the terms outlined in this policy.

5. Mentoring and One-on-One Services

For personal mentoring sessions and one-on-one consulting services:

• If you need to cancel a scheduled mentoring or consulting session, you must do so at least 48 hours in advance to be eligible for a full refund or rescheduling.
• Cancellations made less than 48 hours before the scheduled session may be eligible for rescheduling but not for a refund.
• If you fail to attend a scheduled session without notice ("no-show"), you will forfeit the payment for that session with no refund.
• For pre-paid mentoring packages, unused sessions may be eligible for a partial refund within 30 days of purchase, minus the sessions already used and an administrative fee.

6. Exclusions and Limitations

The following circumstances are not eligible for refunds:

• Requests made after the applicable refund period has expired
• Courses or content that has been downloaded, copied, or otherwise accessed beyond the limits specified in section 2
• Claims of technical issues that cannot be verified by our technical support team
• Purchases made through unauthorized third-party resellers
• Issues arising from your failure to meet the system requirements clearly stated on our website
• Services that have been fully delivered as described at the time of purchase
• Disagreements with trading methodologies or strategies taught in the courses (as results can vary depending on market conditions and individual application)

7. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@trademasteracademy.com with the subject line "Refund Request"
2. Include the following information in your email:
   • Your full name
   • Email address used for the purchase
   • Order number or transaction ID
   • Name of the course or service for which you are requesting a refund
   • Date of purchase
   • Detailed reason for requesting a refund
3. Our customer support team will review your request and respond within 3-5 business days
4. If your refund request is approved, the refund will be processed to the original payment method used for the purchase within 7-14 business days, depending on your payment provider's policies

Alternatively, you can contact our support team via the Contact form on our website.

8. Refund Processing

When a refund is approved:

• Refunds will be issued to the original payment method used for the purchase
• Processing time typically takes 7-14 business days, depending on your payment provider and financial institution
• For credit card payments, the refund may appear as a credit on your statement
• You will receive an email confirmation once the refund has been processed

Please note that we are not responsible for any delays in refund processing by payment processors or financial institutions.

9. Chargebacks

We encourage you to contact our customer support team before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in the suspension of your TradeMaster Academy account and access to purchased courses.

If you have concerns about a purchase or believe there has been an error in billing, please contact our support team first so we can address and resolve the issue directly.

10. Special Circumstances

We understand that exceptional situations may arise. If you experience issues that are not covered under our standard refund policy, please contact our support team to discuss your specific circumstances.

In certain situations, we may offer:

• Course credits instead of monetary refunds
• Extended access to course materials
• Alternative courses or services of equivalent value
• Special payment arrangements

These alternatives will be considered on a case-by-case basis and are offered at the discretion of TradeMaster Academy management.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.

The refund terms that were in effect at the time of your purchase will apply to that specific purchase.

12. Contact Us

If you have any questions about our Refund Policy, please contact us at:

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